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Frequently Asked Questions
How can I get the most suitable machine for my needs?
Please provide details about the material you wish to process and your specific application requirements. Our team will provide professional guidance based on extensive technical experience to recommend the ideal configuration.
What are the main advantages of this fiber laser marker?
We utilize high-quality Raycus laser sources with a 2-year warranty and original BJ JCZ control cards. Our systems run on genuine EZCAD software, ensuring stable performance, Win10 compatibility, and powerful functionality compared to lower-tier alternatives.
What payment methods are accepted?
We accept Telegraphic Transfer (T/T) to our official bank account, Western Union (WU), and trade insurance orders through established platforms.
Is the machine easy to operate for a first-time user?
Yes, the EZCAD software is user-friendly. we provide comprehensive manuals and guide videos. Technical support is also available via remote assistance software and direct communication to ensure you master the operation quickly.
What is the warranty policy if the machine encounters issues?
The complete machine has a 1-year warranty, while the Raycus laser source is covered for 2 years. We provide free replacement parts for quality-related faults, and our technicians offer expert troubleshooting based on your feedback.
What support is available if a problem occurs on-site?
Under normal use within the warranty period, we will send replacement parts free of charge. Our technical team will provide sincere, step-by-step guidance to help you resolve any issues effectively.