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Frequently Asked Questions
Q1 How can I get most suitable and best machine for me?
Please reach out to our customer service team and provide details about the material you want to process and how you plan to use the machine. Based on your needs, our experienced team, along with technicians and engineers, will offer you the best recommendations.
Q2 Compared with other suppliers, what's your machine advantage?
Our portable fiber laser marker is equipped with a high-end laser source, a well-known brand that comes with a 2-year warranty. We use genuine control cards ensuring stable performance, along with professional software which offers powerful and user-friendly functionality. We prioritize high-quality components for excellent reliability.
Q3 How's the payment process?
We accept payment via Telegraphic Transfer (T/T) to the official bank account, or via Western Union (WU). Additionally, we accept trade insurance orders for secure transactions.
Q4 This is my first time using this kind of machine, is it easy to operate?
The software is user-friendly, and we provide detailed manuals and instructional videos to guide you through the setup and operation. If you need further assistance, technicians can offer support through remote desktop tools, phone, or email.
Q5 What is the guarantee in case the machine breaks down?
The machine comes with a 1-year warranty, and specific laser sources have a 2-year warranty. If there are any issues, our technicians will troubleshoot based on your feedback. For non-consumable parts, we will replace them if the issue is due to a manufacturing defect.
Q6 If the machine has a problem at my location, what should I do?
If the machine encounters issues under normal use within the warranty period, we will send necessary parts free of charge. Our technicians will also provide step-by-step guidance on how to resolve the issue effectively.